Refund
Refund Policy
For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalgenes.shop.
Details from Nalgene on order problems
This order problems section covers orders and visits through nalgenes.shop for Nalgene. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Nalgene: exceptions
For purchases made through nalgenes.shop, Nalgene applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
eligibility at Nalgene
For Nalgene customers at nalgenes.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Nalgene: starting a request
Nalgene publishes this starting a request guidance for customers using nalgenes.shop. A return or exchange begins when you, contact us at Support@Nalgenes.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
What Nalgene customers should know about condition of returns
For purchases made through nalgenes.shop, Nalgene applies the following guidance on condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Nalgene: refund timing
This refund timing section covers orders and visits through nalgenes.shop for Nalgene. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
How Nalgene handles support
The following support guidance applies to the Nalgene storefront at nalgenes.shop. For return or exchange assistance, contact Support@Nalgenes.shop or 6812373522.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenes.shop
Phone: 6812373522
Physical address: 3120 Douglas Hwy, Juneau, Alaska, 99801, United States